The Job

Credit and Collections Analyst (B2B)

Finance, Banking & Legal · Banking & Investments · Credit Analysis · Accounts Receivable · Risk Management

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In short

Vonage busca un Analista de Crédito y Cobranzas (B2B) en Ciudad de México. Serás responsable de gestionar el ciclo de cobranzas para clientes empresariales y de mercado medio, reducir la deuda pendiente y apoyar la gestión del riesgo crediticio. Se requiere experiencia en cobranzas B2B y sistemas empresariales como Zuora u Oracle.

Responsibilities

  • Manage an assigned portfolio of mid market and enterprise accounts and proactively follow up on outstanding balances.
  • Apply collection strategies based on customer segment and risk profile, prioritizing high value and aged accounts.
  • Monitor accounts receivable aging reports and take timely action on accounts approaching or exceeding payment terms.
  • Partner with Account Managers and Customer Success Managers to resolve slow pay and disputed accounts.
  • Escalate unresponsive or high risk accounts with documented collection history and recommended next steps.
  • Investigate and resolve billing disputes with Billing, Sales, Tax and Legal.
  • Apply customer payments accurately across billing platforms, including Zuora and Engage IP.
  • Resolve unapplied credit memos and receipts.
  • Process refunds and payment adjustments in compliance with SOX requirements and company policy.
  • Prepare write off lists with supporting documentation.
  • Maintain accurate collection notes, dispute documentation and account history in Oracle Advanced Collections or Salesforce.
  • Act as the primary collections contact for assigned accounts and work with Account Managers, Sales, Billing, Tax and Finance to resolve payment blockers.
  • Participate in collections reviews and customer escalation calls.
  • Support enterprise customer onboarding by reviewing postpaid applications, validating payment terms and confirming billing setup accuracy.
  • Contribute to process improvement initiatives.

Requirements

  • Three to five years of experience in B2B collections or accounts receivable, managing enterprise or mid market portfolios.
  • Experience in Telecom, UCaaS, CCaaS, CPaaS or SaaS is strongly preferred.
  • Experience with Zuora, Oracle Advanced Collections, Salesforce or equivalent enterprise systems.
  • Strong understanding of the Order to Cash cycle, including invoicing, cash application, refunds, disputes and write offs.
  • Knowledge of SOX compliance requirements and collections related regulatory standards.
  • Proficiency in Microsoft Excel for accounts receivable analysis and aging reports.
  • Strong communication, negotiation, conflict resolution and relationship management skills.
  • Analytical, detail oriented and results driven, with the ability to manage complex portfolios and competing priorities.

Desired Qualifications

  • Experience with enterprise collections tools, multi currency or multi entity accounts receivable environments and international customer portfolios.
  • Experience with accounts receivable reconciliations across integrated billing systems, such as Zuora and Oracle.
  • Understanding of postpaid credit approval workflows in subscription based or usage based billing models.

Benefits

  • Ericsson Mexico is certified as a Great Place to Work®.
#collections#accounts receivable#credit risk#B2B#enterprise#mid market#telecom#SaaS#SOX compliance#Oracle#Salesforce#Zuora
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Company

Ericsson

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Mexico City, Mexico

Applicants

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