Case Mgr, MSK [S], MSK
Logistics, Sales & Operations · HR & Admin · Administrative Support
In short
Amazon is hiring a contractual Case Manager for its Disability Leave Services team in India. This role involves providing comprehensive case management for employees' leave of absence, disability, and accommodation needs, ensuring compliance with policies and regulations. The ideal candidate has a Bachelor's or Master's degree and customer service experience.
Responsibilities
- Initiate and respond to inquiries about leave, disability events, benefits, and options.
- Serve as a point of contact for assigned employees, providing holistic case management services.
- Review medical documentation to adjudicate leaves in compliance with leave plans, federal and state laws, and benefit plans.
- Leverage duration guidelines, best practice tools, and Amazon resources to support oversight of a leave event.
- Critically assess and adjust the case management plan to an employee’s changing needs.
- Address and respond to sensitive situations.
- Troubleshoot issues and seek to remove barriers before, during, or after a leave event.
- Respond to employee impacting issues during a leave event and ensure proper communication.
- Identify and solve problems, sometimes with limited information.
- Facilitate a smooth return to work and ramp-back plan for employees.
- Educate managers and business partners on employee concerns and needs.
- Communicate regular updates to employees and stakeholders verbally and in writing.
- Ensure compliance with standard work, federal/state regulations, and company policy.
- Maintain system records for accurate and timely information/documentation.
- Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments.
Requirements
- Bachelor's degree or equivalent
- 2+ years of customer service experience, OR a Bachelor's degree in business, HR, or a related field
- Knowledge of Microsoft Office including PowerPoint, Excel, and Word
- Experience handling confidential information
Desired Qualifications
- Master's degree or above
- Experience and knowledge in Six Sigma belts and process improvement initiatives
Benefits
- Contractual role
- Opportunity to work with the Disability & Leave Services Team
- Support for workplace accommodations during the application and hiring process
#case management#disability#leave of absence#benefits administration#employee support#HR#compliance#virtual
Company
Amazon
Job Posted
2 weeks ago
Employment Type
Contract
WorkMode
Remote
Experience Level
Mid-Senior
Locations
Hyderabad, India
India
Bangalore, India
Chennai, India
Kolkata, India
Mumbai, India
India
Qualification
Bachelor, Master
Applicants
Be an early applicant