The Job

Business Program Management IC5

Logistics, Sales & Operations · Program Management · Business Analysis

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In short

Lead end‑to‑end planning and execution oversight for cross-functional programs within Customer Service & Support (CSS). The role focuses on coordinating with Business, Finance, and Workforce Management, proactively identifying risks, and ensuring data-driven decision-making to optimize resources and deliver measurable business impact. This position is integral to accelerating AI transformation for Microsoft's customers.

Responsibilities

  • Communicate program status, progress, dependencies, risks, and issues with mitigation plans to stakeholders.
  • Establish communication processes between Business, Finance, and Workforce Management (WFM).
  • Make recommendations to leadership on risk mitigation opportunities.
  • Lead projects to improve planning and execution decisions for CSS.
  • Design programs from initiation to delivery in collaboration with cross-functional stakeholders.
  • Track success criteria and performance metrics.
  • Oversee a portfolio of projects, communicating program status and risks.
  • Ensure program processes are executed efficiently.
  • Oversee cost-benefit analyses and evaluate success metrics.
  • Utilize data analytics to derive insights and identify risks and opportunities.

Requirements

  • Master's Degree in Mathematics, Analytics, Engineering, Computer Science, Business, Economics or related field AND 7+ years experience in data analysis and reporting, business intelligence, or business and financial analysis.
  • OR Bachelor's Degree in Statistics, Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 10+ years experience in data analysis and reporting, business intelligence, or business and financial analysis.
  • 10+ years of defining and implementing process improvement initiatives using data and metrics.
  • 10+ years of managing stakeholders in cross-functional projects.
  • 8+ years people management experience.

Benefits

  • The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year.
  • Base pay range in the San Francisco Bay area and New York City metropolitan area is USD $148,400 - $222,600 per year.
  • Certain roles may be eligible for benefits and other compensation.
#AI#customer experience#customer success#support
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Company

Microsoft

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Senior

Locations

United States

Qualification

Master, Bachelor

Applicants

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