Business Process Expert - End to End Process Lead
Technology, Data & Digital · Software & Web Development · Software Engineering · Process Improvement · Business Analysis
In short
As a Business Process Expert, you will own and govern the end-to-end VSS Field Service process, ensuring alignment and efficiency across all functions. You will collaborate with global teams to translate business requirements into effective solutions, driving data-led improvements and maintaining high service quality standards.
Responsibilities
- Own, govern, and maintain the end-to-end service process for VSS Field Service.
- Ensure upstream and downstream process impacts are identified and aligned before changes.
- Establish and monitor process performance measures, quality controls, and operational review routines.
- Collaborate with BPX colleagues, IT teams, customer centers, and operational stakeholders.
- Develop and maintain training materials, guidance, and knowledge-sharing approaches.
- Conduct regular audits of regions to ensure process adherence.
Requirements
- Operational experience in a customer center service organization or similar environment.
- Business process knowledge and process mapping experience.
- Good business knowledge in a relevant functional domain and how technology can address opportunities, risks, and issues.
- Strong analytical and problem-solving skills for developing technology-enabled use cases and analysing business needs.
- Strong technical expertise, including knowledge of software development, database management, and scripting.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills with the ability to collaborate effectively across teams.
- Able to design and execute functional tests, with experience managing bugs/defects through to remediation.
- Good communication skills with an ability to build rapport with a wide range of different Business and Partner stakeholders.
- Ability to work effectively as part of a cross-functional team, maintain a large network of key stakeholders.
Desired Qualifications
- Experience of working in a multicultural environment is considered a plus.
- Certification in Project Management or Process Improvement methodologies is desirable.
- Hands-on experience in Agile methodologies and practices (e.g., SAFe, Scrum, Kanban) is beneficial.
- Detail-oriented with a logical approach to problem-solving.
- Customer-focused mindset.
- Ability to work closely within a team and independently.
- Strong understanding of the software application being managed.
Benefits
- Occasional travel to meet with software suppliers, operational teams, or attend training sessions.
#Service#Business Process#Process Improvement#Technology
Company
Atlas Copco Group
Job Posted
4 weeks ago
Expires
in 1 day
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Burgess Hill, United Kingdom
Applicants
Be an early applicant