Application Reliability Lead (Bill Payments)
Technology, Data & Digital · Software & Web Development · Software Engineering · Site Reliability Engineering
In short
Nordea is seeking an experienced Application Reliability Lead for its payment services portfolio. This role involves end-to-end accountability for operational health, resilience, and lifecycle management of critical payment applications, leveraging AI-enabled insights and automation to drive service excellence.
Responsibilities
- Taking end-to-end accountability for the operational health and reliability of a portfolio of business-critical payment applications.
- Driving service resilience, stability and availability through proactive operational management and reliability engineering practices.
- Partnering closely with development teams to improve observability, operability and system reliability.
- Defining and monitoring service health indicators, service level objectives and operational performance metrics.
- Leading incident and problem management activities with a strong focus on root-cause elimination and prevention.
- Driving application lifecycle management, including upgrades, modernisation and technical debt reduction.
- Managing application budgets, vendor contracts and operational costs.
- Ensuring services comply with security, architecture and regulatory requirements.
- Coordinating external vendors and internal specialists to ensure effective service delivery.
- Acting as an escalation point during major incidents and service disruptions.
- Identifying opportunities to automate operational activities and reduce manual support effort.
- Leveraging AI-assisted tooling and operational insights to detect risks earlier, improve decision-making and optimise operational performance.
- Helping shape the future operating model for AI-enabled service ownership and reliability management.
Requirements
- Experience maintaining/managing business-critical applications or services within banking, payments or financial services.
- Strong knowledge of application management, ITIL and service management disciplines.
- Experience working with incident, problem, change and risk management.
- Solid software engineering background and ability to engage confidently with developers and architects.
- Experience operating and supporting distributed business-critical systems.
- Experience driving operational stability, resilience and service improvement initiatives.
- Strong understanding/first hand experience of transitioning from new product development into operational mode.
- Experience in service restoration or has been part of such drills.
- Understanding of monitoring, observability and production support practices.
- Experience working with vendors and external partners.
- Strong stakeholder management and communication skills.
- Fluent English, both written and spoken.
Desired Qualifications
- Experience with Site Reliability Engineering practices and reliability-focused operating models.
- Experience defining and managing SLIs, SLOs and operational performance measures.
- Knowledge of cloud platforms and modern infrastructure technologies.
- Experience with automation, AIOps or AI-assisted operational tooling.
- Experience managing application budgets and vendor contracts.
- Knowledge of payment services, direct debit solutions, digital invoicing platforms or real-time payments.
- Understanding of security, compliance and regulatory requirements within financial services.
Benefits
- A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.
- Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.
- Diversity and inclusion are a natural part of our daily work.
#payments#reliability#engineering#AI#operations#banking#finance#Nordics
Company
Nordea
Job Posted
5 days ago
Expires
in 1 week
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Senior
Locations
Helsinki, Finland
Gdańsk, Poland
Gdynia, Poland
Applicants
Be an early applicant