In short
As a Sales Employee for General Products in Wuxi, Jiangsu, you will provide excellent remote customer service and drive sales for IKEA. This full-time role requires strong sales skills, a passion for customer interaction, and the ability to work effectively in a fast-paced, future-oriented remote environment.
Responsibilities
- Provide quality customer service through all remote channels, including live video calls, to build trust in the IKEA brand.
- Offer home furnishing solutions and showcase business ideas and excellent sales skills to maximize sales with every customer interaction.
- Utilize remote proactive selling skills to drive growth and maintain long-term, sustainable profitability.
- Balance customer needs and business objectives in sales and customer service.
- Contribute to achieving company, functional, and team goals by actively understanding IKEA's product range and services.
- Provide feedback on data improvement needs to ensure all employees have the necessary knowledge.
- Practice IKEA's social and environmental commitments to promote sustainability.
- Gather relevant customer insights to help other Ingka departments improve the customer experience.
Requirements
- Thorough understanding of IKEA's corporate image, core values, and vision.
- Professional knowledge of IKEA products and services, with basic knowledge of home design.
- In-depth understanding of remote customer behavior and interaction across channels.
- Understanding of how to measure individual performance and its role in achieving business goals.
- Familiarity with IKEA's brand image, communication tone, and requirements across channels.
- Familiarity with IKEA's sales techniques and sales guidance.
- Knowledge of relevant sales and service processes.
- Basic understanding of relevant Ingka systems and tools.
- Proficient data/computer skills.
- Strong business acumen to guide sales politely, friendly, and reliably.
- Excellent sales skills, with the ability to adapt communication to the channel.
- Ability to multitask using modern tools and systems in a dynamic retail environment.
- Ability to communicate accurately, confidently, and clearly in the local language across channels.
Desired Qualifications
- Passion for embodying and sharing IKEA's corporate culture and values.
- Enthusiasm for meeting customers.
- Passion for sales and achieving goals.
- Enthusiasm for achieving team goals together.
- Willingness to use remote interaction technology and work in a fast-paced, future-oriented remote environment.
- Passion for learning and a desire for continuous development.
- Ability to collaborate with others and share knowledge and insights.
- Ability to provide opinions and participate in the development and achievement of personal goals.
- Proactively learn about IKEA product ranges and services.
- Ability to contribute to sustainable development by practicing IKEA's social and environmental commitments.
Benefits
- Opportunity to be part of IKEA's new omnichannel retail system (RCMP).
- Contribute to a new era of pre- and post-sales services.
- Support and drive results for customers connecting remotely with IKEA employees.
#Sales#Commercial#Remote
Company
IKEA
Job Posted
5 days ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Associate
Locations
Wuxi, China
Applicants
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