In short
We are seeking a Sales Employee for General Products to join our remote team in Wuxi, Jiangsu, China. This full-time role involves providing exceptional customer service and driving sales through various remote channels, including video calls, while upholding IKEA's values and vision.
Responsibilities
- Provide quality customer service through all remote channels, including live video calls, to ensure an excellent customer experience and build trust in the IKEA brand.
- Offer home furnishing solutions, demonstrating business ideas and excellent sales techniques with every customer to maximize sales.
- Utilize proactive remote selling techniques to drive growth and maintain long-term profitability.
- Guide sales and customer service, balancing customer needs with business objectives.
- Contribute to setting and achieving personal goals, ensuring alignment with company, function, and team objectives.
- Actively learn about IKEA's product range and services to stay updated on commercial priorities and promotions, maintaining sales guidance capabilities.
- Provide feedback on data improvement needs to ensure all co-workers have the necessary knowledge to meet customer demands.
- Implement IKEA's social and environmental commitments to promote sustainability.
- Gather relevant customer insights to assist other Ingka departments in improving the customer experience.
Requirements
- Thorough knowledge of IKEA's corporate image, core values, and vision for creating a better everyday life for the many people.
- Expertise in IKEA products and services, with a basic understanding of home design.
- In-depth understanding of remote customer behavior and remote customer interactions across various channels.
- Knowledge of how individual performance is measured and its contribution to achieving business goals.
- Familiarity with the IKEA brand image, communication tone, and communication requirements for each channel.
- Proficiency in IKEA sales techniques and sales guidance.
- Understanding of relevant sales and service processes.
- Basic awareness of relevant Ingka systems and tools.
- Proficient computer/data skills.
- Motivation to practice and share IKEA's corporate culture and values.
- Passion for engaging with customers.
- Enthusiasm for sales and achieving goals.
- Passion for achieving common team goals through collaboration.
- Willingness to use remote interaction technology and work in a fast-paced, future-oriented remote environment.
- Eagerness to learn and develop.
- Strong business acumen to guide sales politely, friendly, and trustworthily.
- Ability to collaborate with others and share knowledge and insights.
- Excellent sales skills, with the ability to adapt communication to the channel.
- Ability to multitask using modern tools and systems in a dynamic retail environment.
- Ability to communicate accurately, confidently, and clearly in the local language across all channels.
#Sales#Customer Service#Remote
Company
IKEA
Job Posted
1 day ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Entry
Locations
Wuxi, China
Applicants
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